1. The delivery charge is $25 for all orders. For orders above $150 delivery is free of charge.
2. Our delivery service is limited to a valid address in Singapore only.
3. For deliveries to locations that require a security access pass (e.g., certain corporate offices, government buildings etc) we request that customers meet the delivery person in the lobby, main entrance, loading bay or other area of the building where public access is granted.
4. Delivery time slots are only available during the Weekend.
Saturday-Sunday from 9.00am - 9.00pm
Please understand that delays resulting from weather and traffic conditions are out of our hands, but we always endeavour to get your order to you in the most timely manner possible.
5. For Self Pick Up:
Address: BLK 568 #07-83 Hougang Street 51 Singapore 530568
Monday-Sunday from 9.00am - 9.00pm
6. If the receiving party is unreachable or not present at the delivery address to receive the order during the scheduled delivery time, a redelivery charge of $30 shall apply, regardless of the order value.
7. Customers are advised to store frozen dessert products in the freezer upon receipt. Bake Crafty Cakes Academy shall not be responsible for the freshness and condition of delivered items if not properly stored upon receipt.
8. We accept payment by Visa, Master or Paypal through our Online Shopping Platform. If you need to pay by cash please contact us for special arrangement.
9. Once confirmed, orders are non-refundable and cannot be cancelled.
10. Customers shall sign a delivery slip upon receipt of their order to confirm receipt. Please check condition and quantity of orders thoroughly upon receipt as no refunds or amendments may be made after signing of the delivery slip.
11. Customers with food allergies are advised to inquire and verify suitability of the product before consumption of our products. Bake Crafty Cakes Academy shall not be held liable for any injury caused by food allergies. Please be advised that all our products are made in a facility that handles nuts.
12. We operate a zero violence tolerance policy, and will not accept any verbal or physical abuse to our staff or drivers. Any such incidents will be reported to the police and will be prosecuted to the maximum extent of the law.